Frequently Asked Questions
❓ How do I reset my password?
Currently, password reset functionality is available through the app. Go to Settings → Account → Reset Password. If you've lost access to your account, please contact us using the form below.
❓ How is XP calculated?
XP (Experience Points) is earned through quizzes and learning activities. Map/Street Quiz questions award 8 XP each, Route Practice awards 12-15 XP per question, with bonus XP for perfect scores (50 XP) and completion bonuses (20-25 XP). Your streak also multiplies your XP!
❓ Can I use the app offline?
Some features work offline (like reviewing learned locations), but most functionality requires an internet connection to sync your progress, load quiz questions, and access the latest content.
❓ Why was my account flagged for sharing?
We monitor for account sharing to ensure fair play and data integrity. Multiple simultaneous logins from different locations/devices may trigger security alerts. Each account is for individual use only per our Terms of Service.
❓ How do I delete my account?
Go to Settings → Account → Delete Account in the app. Your data will be permanently deleted within 30 days. This action cannot be undone.
❓ Is The Knowledge app officially endorsed by TfL/PCO?
No. The Knowledge is an independent educational tool created by Knowledge students. It is not affiliated with, endorsed by, or connected to Transport for London (TfL) or the Public Carriage Office (PCO).
❓ Where does your location data come from?
Our location database includes publicly available geographic data, Blue Book routes from TfL (publicly accessible), and community-contributed information. We continuously verify and update our data for accuracy.
Still Need Help? Contact Us
📚 Helpful Resources
- 📄 Privacy Policy - How we protect your data
- 📜 Terms of Service - Rules and guidelines
- 🎓 Official TfL Knowledge Guide